History Never Slept So Well

“The service, room, food and drinks were faultless. Staff were all lovely and made our stay very enjoyable. Our room was beautiful and very clean with lovely personal touches. Clara was also lovely. The spa was quiet but looked better in the photos and was a little smaller than I was expecting. Thank you so much we will have to return”

“Fantastic Hotel, staff were all friendly and helpful. The room themselves are very nice and spacious. Had the full body massage treatment at the spa by Helena who did a great job. The Spa was also very nice. Breakfast was really good as was drinks at the bar. Very luxurious and priced accordingly.”

“This is a nice hotel but the price doesn’t reflect the standard of service or the facilities. We had a night here as I was in Bath on business so this was a bit of a treat. Concierges were outstanding but the rest of the service left much to be desired. On check-in, we had to wait as there was another couple ahead of us. That was fine but we were told someone would be with us as soon as they had dealt with the previous couple. After 20 minutes, no one had appeared so I went to the ‘front desk’ where a staff member had clearly forgotten we were there. The room was fine if a bit bit dated. Due to an error I made on booking, there were only towels for one person. We asked for a second set. This was early afternoon so would have assumed it would be no problem. I then went out for a meeting. Unfortunately no towels materialised so I was deprived of the chance for a shower as I have my wife priority. Meeting my wife later at the spa, the receptionist was distinctly unfriendly, rude and loudly conducted a personal phone call. Service at breakfast the following morning was distinctly dysfunctional. We waited a very long time to be seated and then were studiously ignored by the waiter. We eventually flagged down another member of staff. I had a meeting I needed to join and was told breakfast would be quick. Having waited a long time already I had to leave to join my meeting. I appreciated a fresh breakfast being made for me. We used the spa later but were distinctly put off by the CCTV cameras, including one directly over the jacuzzi. All in all, a disappointing experience which didn’t live up to the reputation of this establishment.”

“One of the most beautiful hotels we have ever stayed at. The staff were attentive, polite and engaging. We enjoyed our stay immensely and would love to return.”

“My wife and I had afternoon tea here to celebrate our wedding anniversary. It was a delightful couple of hours with a wonderful selection of finger sandwiches (a standard selection of a vegetarian selection) pastries and buns with a selection of tea and coffee. The setting is wonderful and all the staff from the concierge to the waiters were welcoming and delightful. There are seats inside and outside in the garden. Highly recommended.”